What Does a Concierge Do? – Do you hate running into trouble at work? Do you feel like you never have a chance to shine because everyone else is doing so well? If so, then you are in the minority. Most people feel that they don’t have what it takes to be a successful concierge. However, with the right approach and some hard work, anyone can become a successful concierge. So what are the steps necessary to become a concierge?
A concierge is a professional services professional who helps Guests with their stay in hotels and other tourist destinations. They provide a wide range of services such as room cleaning, laundry, check-in, tips, and more. Today, there are many concierge businesses that offer a wide variety of services to their guests. From wedding planners to airport transfer providers, there’s a concierge business that can assist you with your needs. However, becoming a concierge is not easy. You need to have good communication skills, be able to work well under pressure, and be able to take care of multiple tasks at once.
If you’re looking for ways to make more money, then you’ve come to the right place! There are many ways that concierge services can help you. Here are a few tips to get started:
1. Get involved in your community. Volunteering or working with your local chamber of commerce can help you learn about and connect with Concierge services. Then, when you start seeing opportunities to make money as a concierge, take advantage of them!
2. Use your skills and knowledge. Many concierge services have specific areas of expertise that can be valuable to you. For example, some Concierge Services provide personalized care for customers and can offer advice on travel, insurance, or other topics.
3. Use social media to promote your services. Social media is a great way to build relationships with potential customers and promote your services to others who may be interested in becoming concierges. You can also use social media.
What does a concierge do?
A concierge is a service that helps you with every aspect of your life, from finding a parking spot to getting around town. From handling your morning coffee to arranging your travel, concierges are essential for any modern city. In fact, some cities have even gone as far as to require concierges in order to maintain public infrastructure.
A concierge assists hotel guests to ensure an enjoyable stay by assisting them with booking dining and entertainment reservations and arranging shuttle or taxi services. A concierge will also offer recommendations on things to do in the area, places to eat, and other suggestions as requested. Other responsibilities include:
Greet guests at the front desk and be ready make suggestions for local dining and entertainment
Make reservations for guests at local eating or entertainment establishments, arranging for taxi or shuttle services upon request
Assist in the facilitation of onsite events, such as weddings or corporate events
Assist in answering phones, scheduling wake-up calls and taking reservations as needed
Respond to guest inquiries
Assist with processing and verification of reservation payments as needed
Communicate with maintenance and housekeeping departments to ensure reliability and cleanliness of hotel amenities
Providing information about rooms and hotel amenities
Assist in answering calls from hotel guests and documenting the details of each call for later reference as needed
Promote hotel features and services to guests
Concierges are typically required to have previous hotel or hospitality experience anticipating the needs of hotel guests and providing recommendations and local transportation for guests.
What are the Duties of a Concierge?
If you’re looking for a job that offers a lot of variety and opportunity, concierge work might be the perfect fit for you. Concierge work can be found in many different industries, but it’s most commonly associated with hotel and air travel. As the representative of guests in the guestroom, concierge work is responsible for providing all the necessary services, from checking in to Reservations, to cleaning and making sure everything is running smoothly. In addition to providing valuable customer service, concierge work can also lead to valuable career opportunities.
Concierges typically work full-time, and shifts are usually days and afternoons. Salaries for concierges can be influenced by work experience and skill level, as well as a hotel’s size, location and level of service.
Common salary in the U.S.: $14.21 per hour
Some salaries range from $7.25 to $29.10 per hour.
Getting a position as a concierge may require certain qualifications depending on the level of jobs for which you’re applying, including:
A college degree is not typically required to obtain a position as a concierge, but most employers require concierges to have a high school diploma or equivalent. Although not required, an associate’s degree in business, administration or hospitality can be beneficial should you wish to advance your career.
Most concierges learn the skills and knowledge they need for their role while working as a front desk agent or another entry-level customer service-focused role. Corporate training is typically done on the job as part of the orientation process with an employer, often including a period of reviewing training videos and safety instruction, followed by shadowing a current concierge for one to two weeks, as necessary.
Professional certifications allow concierges to gain more useful knowledge of their duties, sharpen their customer service skills and perform required tasks efficiently. Here are some of the most common certifications for this occupation:
Certified Hotel Concierge
Developed in collaboration with Les Clefs D’Or USA and The International School of Hospitality, and administered by the American Hotel and Lodging Educational Institute, this certification recognizes excellent guest service skills, diversity awareness, skills related to providing personalized service and knowledge of global and cultural environments. This credential is awarded to professionals who meet the highest standards for ethics and risk management.
NCA Certified Concierge
Administered by The National Concierge Association, this certification is awarded based on concierge services excellence, continuing education in the hospitality industry and community involvement. Rigorous standards for certification include attending the NCA orientation session and completing a written essay, exam and interview with the National President and NCA Chief Executive Officer, as well as being approved by the NCA Executive Board of Directors.
Concierges provide excellent customer service to all hotel guests throughout their stay. Experience in the travel or hospitality industry and a thorough understanding of the local area and what it has to offer are required so you can give informed advice to clients. Successful concierges possess and utilize the following skills:
Excellent communication skills are required for this role. The concierge’s disposition and articulation are a reflection of the hotel which employs them. They must be able to convey information clearly and effectively, whether they’re offering recommendations on local venues or solving a guest’s problem. They also need to communicate guest requests to other staff members.
Concierges use customer service skills to anticipate and meet guests’ needs. These needs may include making dining reservations and transportation arrangements, providing little-known information about the local area and running errands. Some guests might ask the concierge to search for hard-to-find items, booking exotic services or arranging a hard-to-get reservation.
Concierges perform several daily tasks, but is mainly focused on all types of guests, who come with their own unique set of needs, requirements and inquiries. For these responsibilities, concierges must be skilled in time management and planning. They need to avail themselves equally to all guests to answer questions, carry out requests and address concerns. The concierge must be able to perform all requests accurately and efficiently.
Concierges use hotel software programs to access reservation records, search engines to answer guest questions and spreadsheets to perform light data entry duties. Basic literacy is required to use reservation software and data entry programs, and efficient web searching is a major requirement.
Concierge work environment
Do you work from home? If so, you might be wondering how your Concierge work environment compares to your office. In many ways, the two environments are very different. Most Concierge jobs offer more flexible hours, and they often have a concierge desk in the lobby. In addition, most Concierge jobs also offer more opportunities for customer service.
Concierges work in highly visible, service-oriented settings with a focus on the following elements:
Fulfilling multiple requests simultaneously
Interact with guests in person over the phone
Making autonomous decisions to ensure guest satisfaction
Scheduling flexibility, including weekends and holidays
Standing for long periods
The skills and experience of concierges can often be transferred to a range of industries, including:
How to become a concierge
Whether you’re a busy professional looking for a way to save time and money, or you just want to make more friends, concierge service can be a great way to connect with people and help them get the most out of their lives. Here are six steps to becoming a concierge: 1. Find out what Concierge Service is all about. What does it offer? What can you do for your clients?
As a concierge, you play a critical role in the running of a hotel. You handle all the various needs of guests, from room reservations to event coordination. You’re responsible for everything from making sure guests have everything they need on-site to ensuring that the hotel is always running smoothly. And while it’s an important role, there are plenty of other jobs that can bewait your skills and knowledge. If you want to become a concierge, there are a few things you need to do in order to succeed.
The most common path to becoming a concierge includes the following steps:
1. Graduate high school
Concierges are required to have a high school diploma or equivalent, but further educational opportunities, such as tourism or hospitality courses at local colleges or trade schools, are beneficial for expanding skills that will better serve guests.
2. Gain related experience
Hospitality, retail, customer service and entry-level front desk positions can help you gain the skills you need to become a concierge. Becoming extraordinarily familiar with the local area and its offerings is a necessity to make sufficient recommendations, book reservations and arrange day trips for guests.
3. Earn certifications
While a degree is not required, most concierge positions require applicants to have exceptional customer service skills to fulfill the needs of guests thoroughly. These skills can be refined by attending a certification program at a local college, trade school or an industry-recognized certification organization. These programs can provide the basic training for a concierge, including data entry, efficient web searching, relationship building and more.
4. Prepare your resume
When writing your resume, read concierge job descriptions tailor it specifically for the role you’re trying to get. Emphasize your strongest skills, such as those in communication and time management, and highlight your relevant experience. Make sure to include any skills that will make you stand out, such as speaking another language. Also be sure to include your highest level of education, industry-related certifications and your work history. A resume that shows your career progression, as well as personal growth, can make you a better candidate for the concierge role you want.
5. Apply to entry-level positions
Check the job listings in your area and apply to positions that you are qualified for based on required skills and experience, and that have the potential for advancement. Knowing what skills you offer can help you find and get the job you want. Highlight your skills and qualifications in a cover letter that summarizes your ability to perform that specific role.
Concierge job description example
Dolphin Pod Resort requires the services of an experienced concierge to manage guest services on a full-time basis. The ideal applicant will possess in-depth knowledge of local businesses, entertainment venues and transportation options. Our concierge will understand the value of exceptional customer service and can provide the highest level of service to our guests. This role reports to the resort’s operations manager and works with management to ensure prompt and accurate responses to guests’ inquiries and to notify the appropriate department of supply issues and other concerns.
Exceptional guest service requires the following:
Neat, professional appearance
Ability to lift and carry up to 50 pounds occasionally
Friendly, helpful attitude towards guests and other staff members
Ability to work accurately and efficiently
Knowledge of what the local area has to offer
Proficiency in fluent or conversational Spanish (preferred but not required)
Why the concierge position is so important?
If you’re looking for a career change, the concierge position may be just what you need. A concierge is someone who provides services to others, such as customer service and research. And with so many options available in the field, it can be tough to know where to start. Luckily, we’ve put together a list of some of the best concierge jobs for you. From customer service to research, we’ve got you covered.
If you’re looking for a career that will suit your unique skills and interests, the concierge position is the perfect place to start. As a concierge, you’ll be able to use your skills and knowledge to help guests find the perfect hotel, restaurant, or car. You’ll also have access to a wealth of information about the area, making it easy for you to find what they’re looking for. If you think you have what it takes to be a concierge, read on for more information about the job and how to get started.